Return Policy:

 

Thank you for choosing Top Gold Shop for all your jewelry needs. Your satisfaction is our top priority, and we strive to ensure that you have a seamless shopping experience. Please take a moment to familiarize yourself with our enhanced return policy outlined below.

 

Cancellations:

 

Orders made through our website or storefront cannot be canceled, except in cases where the products are damaged or faulty upon delivery. If you receive a damaged or faulty item, please contact us immediately upon receipt (within 48 hours) using one of the following channels:

 

Phone: +65 8679 9838

Email: Topgoldshopsg@gmail.com

 

Our dedicated customer service team will guide you through the process and assist you in initiating a return or exchange if necessary.

 

Order Amendments and Exchanges:

 

If you need to make changes to your order or wish to exchange a product for reasons other than damage or fault, please visit our gold shop within 3 days from the date of receipt. The item for exchange must be in its original condition, unused, and accompanied by the original receipt or proof of purchase. Our knowledgeable staff will be available to help you find a suitable replacement or assist you with any necessary modifications to your order.

 

Damages and Issues:

 

We take great care in packaging your order securely to ensure it arrives in perfect condition. However, if you encounter any of the following issues, please contact us immediately upon receiving the item:

 

Defective items: Products that have manufacturing defects or functional issues.

Damaged items: Items that have been visibly damaged during transit.

Receipt of the wrong item: If you receive an item that is different from what you ordered.

To report any damages or issues, please reach out to us promptly using one of the following channels:

 

Phone: +65 8679 9838

Email: Topgoldshopsg@gmail.com

 

We kindly request that you provide detailed information and, if possible, include relevant photographs to help us assess the situation and provide the appropriate resolution. Please note that all returns are subject to evaluation and approval by our team. The final decision regarding refunds or exchanges will be made based on the condition of the returned item and compliance with our return policy.

 

We value your trust in our products and services, and we will make every effort to address any concerns you may have. Your satisfaction is important to us, and we are here to assist you throughout the return or exchange process.