Return Policy

At Top Gold Shop, we strive to provide our customers with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• The item must be unworn or unused.
• The item must have all tags attached.
• The item must be in its original packaging.
• You must have the receipt or proof of purchase.

Initiating a Return

If you would like to return an item, please contact our customer service team at topgoldshopsg@gmail.com. They will guide you through the return process and provide you with the necessary instructions.

Return Address

Please send your return to the following address:

Top Gold Shop

14 Scotts Rd, #05-117 Far East Plaza

Singapore 228213

Refund Process

Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria. If everything is in order, we will process your refund.

Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment provider.

Non-Returnable Items

There are certain items that are not eligible for return. These include:

• Sale items
• Gift cards

Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend initiating a return and placing a new order for the desired item. This will ensure the fastest processing and delivery of your new item.

If you have any further questions or need assistance with your return, please don't hesitate to contact our customer service team at topgoldshopsg@gmail.com. We are here to help!